If you’re into the hair game, you’ve probably heard of Kendra Cooksey, the mastermind behind Kendra’s Boutique. Her hair empire has skyrocketed to new heights, attracting A-list celebs like Angela White, the City Girls, and Ashanti. With a loyal customer base and thousands of women vouching for her bundles, Kendra seemed like an unstoppable force.
However, recently, some customers have raised concerns about the quality of Kendra’s products. Complaints about balding wigs and damaged bundles have started circulating, tarnishing the boutique’s reputation. But before we jump to conclusions, let’s dive into the truth behind these allegations.
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Kendra’s Boutique Steps Up to Address Claims
In an exclusive interview with The Shade Room, Kendra herself sat down to tackle these accusations head-on. One dissatisfied customer, Latoya Johnson, claimed that the bundles she purchased were thin at the ends and varied in length. She even had to sew in additional old hair to salvage her new sew-in. To add insult to injury, Johnson bemoaned the lackluster customer service she received, with the team refusing to issue refunds.
Another customer took to TikTok to expose her wig, which began to bald and shed clumps of hair after a mere eight minutes of knot bleaching. Distraught, she reached out to Kendra’s customer service, only to be met with defensiveness and dismissive behavior. But is this a case of negligence on Kendra’s part, or are there alternative explanations?
Seeking the Truth
To get to the bottom of this hair-raising situation, TSR Investigates enlisted the help of Tenel Dorsey, a seasoned hairstylist with decades of experience in the industry. Dorsey firmly believes that these customers aren’t making baseless claims and urges Kendra’s Boutique to rectify the situation promptly.
With TSR Investigates’ Justin Carter as the mediator, Kendra herself addressed these concerns. She emphasized the importance of consulting professional hair stylists when bleaching knots and advised against using a developer stronger than 20. As for the accusations regarding the weight of her bundles, Kendra vehemently denied any changes, assuring customers that each bundle weighs exactly as stated on the website.
Maintaining Quality and Appreciating Feedback
Despite the challenges, Kendra expressed her gratitude to her customers, even those who voiced their criticisms. She sees feedback as an opportunity for growth and improvement. In turn, she offered some valuable tips on maintaining her wigs and hair weaves: using a lace band at night, wearing a bonnet to bed, washing hair weekly, adding frequent moisture, and avoiding brushing when hair is dry.
Now, it’s up to you, the Roomies, to decide: Are these customers demanding too much for their money, or is Kendra’s Boutique falling short of the expected standards? Join the conversation and share your thoughts.
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