If you’re seeking QuikTrip interview questions, you’ve come to the right place. We understand that interviews can be stressful, with intense competition. However, with a little preparation, you can excel in your interview at QuikTrip. In this article, we will guide you on how to successfully answer potential QuikTrip job interview questions. Please note that these are practice questions, and we are not affiliated with QuikTrip.
Table of Contents
QuikTrip Interview Questions and Answers
1. Can you tell us about yourself?
During the interview, while it’s acceptable to discuss your hobbies and interests, it’s best to keep such discussions brief. Instead, prioritize highlighting your relevant work experience to stand out from the competition.
2. Why do you want to work at QuikTrip?
Possible answers are:
- State that you would like a job that keeps you active.
- Mention your good communication skills and your enjoyment of working with customers.
- Express admiration for QuikTrip’s Great Place to Work Certification for 2023.
- State that you admire QuikTrip for its commitment to giving back to the community, such as donations to At-Risk Youth and Early Childhood Education, United Way, Safe Place, and Folds of Honor.
3. Why should I hire you?
To answer this question effectively, review the job description and identify the key skills and experience required for the position. Reassure the interviewer that you possess these required skills and experience, emphasizing that you are the solution to their problem by being the best person for the role.
4. What hours can you work?
When answering this question, try to be flexible. The more open you are with your availability, including weekends and holidays, the better your chances of securing the job.
QuikTrip Company Information
5. What can you tell us about QuikTrip?
QuikTrip is a chain of convenience stores and gas stations founded in 1958 with its headquarters in Tulsa, Oklahoma. It has grown into an $11 billion company with 800+ stores across eleven states. QuikTrip offers a diverse menu through QT Kitchens, including items like pizzas, pretzels, biscuits, breakfast scramble, breakfast burritos, subs, sandwiches, grilled cheese, tacos, flatbreads, quikshake, and specialty drinks. They also provide a grab-and-go menu featuring sandwiches, donuts & pastries, roller grill items (hot dogs, taquitos), breakfast sandwiches, cold drinks, and coffees.
6. How familiar are you with the products offered in our store?
Take the time to familiarize yourself with QuikTrip’s range of products. Additionally, convey genuine enthusiasm for the brand.
7. Can you describe a situation where you helped a customer find a specific product?
Provide an example of a situation where you not only assisted a customer in locating a specific product but also personally escorted them to the product’s precise location, going the extra mile to ensure their satisfaction.
Customer Service Skills
8. How would you define excellent customer service?
Excellent customer service is characterized by a friendly staff that is always willing to assist customers in finding what they need. It also involves minimizing wait times at checkout and maintaining adequate inventory levels.
9. How would you deal with a difficult customer?
When faced with a difficult customer, it’s important to listen attentively and let the customer vent. Show genuine concern, refraining from blaming the customer or the company. Offer solutions or seek assistance when needed, making sure not to make promises that cannot be kept.
10. Can you provide an example of a time when you went above and beyond to assist a customer?
Customers appreciate when you go above and beyond for them, which can lead to increased business. Think of a specific instance where you went the extra mile for a customer. Here are two examples:
- As a server at a restaurant, we didn’t have a particular dessert. However, the restaurant next door did, so I went there and got it for the customer.
- In my previous job at a fast-food chain, I encountered a senior citizen who had finished their meal but had no umbrella on a rainy day. Luckily, I had one, so I walked them to their car, shielding them from the rain.
11. QT can get busy. How do you prioritize tasks and handle multiple customers during peak hours?
When faced with a busy period, prioritize tasks based on their importance. If two tasks have equal priority, tackle the one that can be completed more quickly. Demonstrate your proactive attitude in seeking assistance when needed and your willingness to help others during their busy times.
Additional QuikTrip Interview Questions
12. Why did you leave your last job?
When answering this question, it’s best to highlight that you left your previous job to seek new opportunities for growth and learning. Avoid speaking negatively about your former boss/employer or complaining about salary issues. Maintain a positive tone and focus on your desire for personal development.
13. How was your attendance in your last job?
Honesty is key when answering this question, considering that the interviewer may check your references. Emphasize that you understand the importance of punctuality and starting your shift on time.
14. If you could be one animal, what would it be?
Interviewers often ask this question to gain insights into your character or how you handle stress. When stating which animal you would choose, explain why you made that choice. Possible answers include dogs (to demonstrate loyalty), ants (for their hard work and teamwork), dolphins (for their intelligence), elephants (for their strength), or gorillas (for their gentle yet powerful nature as good parents and leaders).
QuikTrip Math Problems
15. Are you comfortable handling cash transactions and making accurate change?
While we can’t guarantee specific math questions that will be asked during the QuikTrip interview, it’s reasonable to assume they will involve tasks such as making change.
16. How would you handle a situation where you’ve given incorrect change to a customer?
If you realize that you’ve given incorrect change to a customer, it’s important to prevent them from leaving and inform them about the mistake. Apologize for the error and address the situation promptly.
Questions to ask at the end of the interview
17. Do you have any questions for us?
Don’t hesitate to ask questions during the interview. This shows your attentiveness and helps build rapport with the interviewer. Consider asking questions such as:
- What do you like best about working here?
- How would you describe your ideal candidate for this position?
- What aspects of this position are the most important?
- How do you measure success, and how can I exceed your expectations?
- Which part of the position has the steepest learning curve, and how can I quickly adapt?
- What opportunities will I have for learning and growth?
What should I wear to my QuikTrip interview?
If you’re interviewing for an entry-level job, dress in business casual attire. Keep in mind that you will be customer-facing, so try to conceal any visible tattoos and limit body piercings. QuikTrip’s dress code emphasizes a neat appearance for employees interacting with customers, with no beards, goatees, visible tattoos, or body/tongue piercings while on duty. For management positions, it’s best to dress formally.
QuikTrip Math Test
A suitable math test for a cashier interview should assess an applicant’s ability to perform essential mathematical tasks accurately and efficiently. The test should be designed to be completed within a reasonable time frame and reflect the calculations and scenarios cashiers regularly encounter. While we cannot guarantee the exact questions that may be asked, here are a couple of examples to boost your confidence:
- Calculate the change a customer should receive:
- Item cost: $6.75
- Amount paid: $20
- Determine the total amount of money in a cash register containing:
- 15 $1 bills
- 10 $5 bills
- 8 $10 bills
- 5 $20 bills
- Search for Jobs (5 WS)