My Turtle Beach Headset Won’t Work on PS4

Video why won't my turtle beach headset work ps4

Turtle Beach is a well-known brand in the gaming industry, renowned for its extensive range of headsets that cater to various budgets, from affordable $15 models to high-end products nearing the $200 mark. However, as with any technology, there is always the possibility of encountering issues or malfunctions.

One common problem that users experience with Turtle Beach headsets is their refusal to turn on. Fortunately, there are several troubleshooting steps you can take before resorting to purchasing a new pair. Let’s explore these solutions together.

Fixes for a Turtle Beach Headset that Doesn’t Power On

Check the Battery Level

While it may seem obvious, it’s worth checking if the battery is depleted or too low to power on the headset. Connect the headset to the charger and allow it to charge for at least 30 minutes before attempting to turn it on. To ensure sufficient power, it’s recommended to charge it for a few hours until the battery reaches 100%. If the LED indicator remains red or fails to change color after an extended charge, proceed to the next step.

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Inspect the Charging Cable

The charging cable you use to charge the headset or connect it to your computer (for wired headphones) could be the cause of the issue. To determine if the cable is faulty, try using it with another device. If it works correctly on the other device, move on to the next step. However, if the cable doesn’t function properly, try replacing it. If the problem persists, there may be an internal component issue with the headphones.

Verify the AC Adapter

For headsets that rely on a wall adapter for charging, it’s essential to ensure that the adapter is working correctly. You can do this by testing a different cable with the AC adapter to rule out any cable-related problems. If the problem persists, try using a different AC adapter. Please note that most Turtle Beach headsets use MicroUSB connectivity, although newer models utilize USB-C. Charging your cellphone with the adapter can help confirm its functionality.

Reset the Headset to Resolve Minor Software Conflicts

Your headphones run on firmware, which occasionally experiences malfunctions or conflicts. Resetting your headphones can help resolve such issues. A soft reset (turning them off and on) may not be sufficient for more severe problems. In these cases, consider seeking professional repair services. However, let’s try resetting your headphones first.

Resetting the Turtle Beach Stealth 600 Headset

  1. Press and hold the “Connect” and “Mode” buttons for at least 20 seconds.
  2. Release the buttons after the designated time. The headset will power off, indicating that the reset process has begun.
  3. Wait for a minute or two to allow the headset to complete the reset.
  4. Re-pair the headset with the source device. If the headset remains unresponsive, fails to charge, or still won’t turn on, professional assistance or a replacement may be necessary.
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Resetting the Turtle Beach Stealth 700 Headset

  1. Simultaneously press the “Bluetooth” and “Mode” buttons for at least 20 seconds.
  2. Release the buttons. The headset and lights will turn off, indicating that the reset process is underway.
  3. After a few moments, turn the headset back on.
  4. Reconnect the headset to your output device. If the headset continues to exhibit problems or fails to charge, consult a professional repair service or consider getting a replacement.

Resetting the Turtle Beach Elite 800 Headset

  1. Press and hold the “Mute” button for at least 15 seconds.
  2. The headset will power off, and you may hear a sound as the internal circuitry discharges.
  3. You can now turn the headset back on.
  4. Re-pair the headset with your output device. If the issues persist, contact customer service or seek professional assistance.

Update the Headset Firmware

Whether your headset starts working again or not, it’s a good idea to update the firmware to address any remaining issues or conflicts. Frequently, updating the firmware resolves problems on its own. If none of the previous steps have resolved the issue, updating the firmware might be the solution.

  1. Power off your headset.
  2. Download the Turtle Beach Audio Hub if you don’t already have it installed.
  3. Connect your headset to your computer using a USB cable.
  4. Press the “Superhuman Hearing” button and connect the USB cable to your computer.
  5. The Audio Hub program should prompt you to update the headset. This process usually takes around five minutes. Be patient, and hopefully, your headset will function correctly afterward.
  6. If the update fails, try again. Subsequent attempts might succeed even if the first one did not.
  7. If the update process fails to start, you can try restarting it from the beginning. However, if the issue persists, you may need to reach out to customer service for further assistance.
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Once the firmware update is complete, you will likely need to re-pair the headset with your preferred output device.

What to Do If Your Turtle Beach Headset Powers On but Won’t Connect

If your headset turns on but fails to connect to your output device, there may be a connection issue between the two. This problem could arise from a software malfunction or a faulty or damaged connectivity device.

To address this, begin by resetting the output device. For consoles, perform a console reset. If your headset is connected to a PC, turn off the PC and then turn it back on. If you have an internal Bluetooth chip in your PC, you can disable and re-enable it in the settings.

If your headset still cannot pair with the output device after resetting it, attempt pairing it with another device to determine whether the output device itself is malfunctioning. You can also try pairing the headset with a different output device, if available, to rule out the possibility of both items being faulty.

Caring for Your Turtle Beach Headset to Prevent Issues

Taking proactive measures to care for your Turtle Beach headset can help prevent problems before they occur. Here are some basic tips for keeping your headset in excellent condition:

  • Always use the charger and cable provided with your headset to avoid potential damage to the battery. Inappropriate cables may not facilitate proper charging.
  • When not in use, store your headset in a safe and dry location. Avoid extreme temperatures, as they can have adverse effects on the battery and components.
  • Regularly clean your headset to prevent the accumulation of dust and dirt, which can impact its functionality. Ensure that no liquid enters the headset during the cleaning process.
  • Handle your headset with care to prevent physical stress. Avoid dropping it or yanking on the cables, as this can cause damage over time.
  • Keep your headset’s firmware up to date. Regularly updating the firmware ensures optimal performance by fixing bugs and resolving any lingering issues.
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Remember, even with the best care, technology can still encounter problems. If you continue to experience difficulties, don’t hesitate to reach out to Turtle Beach support or a professional tech repair service.

Final Thoughts

A high-quality headset is essential for an immersive gaming experience. Given the significance of a reliable headset, troubleshooting a malfunctioning Turtle Beach headset is a viable option before considering a replacement. Fortunately, there are numerous avenues to explore for resolving headset issues before resorting to disposal.

In cases where none of the solutions in this guide proved successful, you might need to invest in a new headset. If your Turtle Beach headset is still under warranty, obtaining a replacement from the manufacturer should be relatively hassle-free!


How long does the battery of a Turtle Beach headset typically last?

On a full charge, a Turtle Beach headset usually provides approximately 10-15 hours of battery life, although the exact duration may vary depending on the model and usage. It is advisable to keep your headset fully charged whenever possible.

My Turtle Beach headset is out of warranty and requires professional repair. Can Turtle Beach still fix it?

Although Turtle Beach does not offer direct repair services for out-of-warranty products, they do provide comprehensive troubleshooting resources. If your headset is out of warranty and not functioning correctly, it might be worth consulting a local electronics repair service.

Can I use my Turtle Beach headset with different gaming consoles?

Yes, Turtle Beach headsets are designed to be versatile and compatible with most major gaming consoles. However, it’s advisable to check the compatibility of your specific model before using it with a new console.

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