Why is My Skybell Having Trouble Connecting to Wi-Fi?

Video why won't my skybell connect to wifi

Is your Skybell having difficulty connecting to your Wi-Fi network? This can be frustrating and prevent you from using your Skybell as intended. Whether you’re experiencing connection issues during setup or after the initial setup, there are several potential reasons for this problem. In this article, we will explore the possible causes and provide troubleshooting steps to help you resolve the issue.

Skybell Not Connecting to Wi-Fi – Possible Causes

why my skybell not connecting to wifi

Sometimes, a Skybell may refuse to connect to Wi-Fi, either right out of the box or after a seemingly random disconnection. Let’s explore some of the common causes of this issue.

✅ Incorrect Network Configuration

It’s important to remember that smart devices like the Skybell can only connect to a 2.4GHz network. If you’re attempting to connect to a different frequency, such as 5GHz, the connection will not be successful.

✅ Weak Wi-Fi Signal

If you’ve placed your Skybell too far away from the router, it may struggle to establish a strong and stable connection. Consider repositioning the Skybell closer to your router to improve the signal strength.

✅ Power Source Issues

Sometimes, you may not notice that the Skybell’s power source is failing if you solely rely on the app to check its status. Ensure that the power source is functioning correctly to avoid any connection problems.

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✅ App Related Issues

The app responsible for connecting the Skybell to your Wi-Fi network may sometimes be the cause of connectivity issues. Check for any app-related issues, such as outdated versions or glitches, and update or reinstall the app if necessary.

✅ Firmware Problems

Outdated or corrupted firmware can prevent the Skybell from establishing a successful Wi-Fi connection. It’s crucial to ensure that your device’s firmware is up to date to avoid any compatibility or connectivity issues.

What to Do When Your Skybell Doesn’t Connect to Wi-Fi

what to do when skybell not connecting

Now that we’ve identified some potential causes, let’s explore the steps you can take to resolve the issue and get your Skybell connected to your Wi-Fi network.

Firstly, it’s essential to check that your Wi-Fi network settings are correct when integrating the Skybell. Follow these steps:

  1. Open the Wi-Fi settings on your phone.
  2. Ensure that you are connected to a 2.4GHz network.

Note that newer phones may connect to the 5GHz network, but smart devices like the Skybell require a 2.4GHz network for setup.

If the initial setup was successful, but the connection is later lost, consider the following:

  • Has the position of the router or Skybell changed since the setup? If yes, try moving the router closer to the Skybell to improve the connection quality.

If you’re still experiencing connection issues, you can troubleshoot your router as follows:

  1. Locate the router’s power button.
  2. Hold down the power button until all the lights turn off.
  3. Wait for a minute.
  4. Turn the router back on.

This simple reset can often resolve connection problems. However, if you’re still experiencing slow internet or multiple connection failures, it’s advisable to contact your Internet Service Provider (ISP) for further assistance.

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To ensure proper power supply to your Skybell, follow these steps:

  • Check for any warping that may prevent a firm metal-on-metal contact and affect the charging process.
  • Inspect the metal contacts on the back of the Skybell. If they are pushed in, gently pull them out to establish a better connection.

Furthermore, you can check and adjust advanced internet settings:

  • Check your internet bandwidth by running a speed test. Disconnect other devices from the network and run another speed test to see if the Skybell connection improves.
  • Avoid wireless interference by minimizing the number of Bluetooth and Wi-Fi devices between the router and the Skybell. Placing the router at the center of your house and distributing smart devices evenly can help optimize Wi-Fi signals.
  • If your router has any firewall settings or parental controls enabled, consider deactivating them temporarily to see if it improves the Skybell’s connectivity.
  • Some routers have settings like Tx Burst, Frame Burst, or Packet Burst that can interfere with the Skybell’s connection. If your router has these settings enabled, try turning them off.

If none of the above steps have resolved the issue, you can try resetting your Skybell:

  • Perform a soft reset by holding the Skybell button for 45 seconds. Wait for the LED to flash green, then alternate between red and green. Once it starts flashing blue, release the button. The device will enter reboot mode, which will take approximately one minute to complete. Note that a soft reset will not erase your device’s settings.
  • Alternatively, you can perform a factory reset, which will erase all settings. Follow the manufacturer’s instructions to perform this reset, and then add the device back to your app.
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In some cases, a firmware update may be necessary to address the connectivity problem. Contact Skybell support and explain the Wi-Fi issues you’ve been facing. They will guide you through the process of updating the firmware.

ask for a firmware update


In most cases, you can troubleshoot and resolve Skybell connectivity issues on your own by following the steps outlined in this guide. However, if you determine that a firmware update is required or if the device is defective, it may be necessary to contact the manufacturer for further assistance.

For more helpful articles and guides to resolve common smart device issues, visit 5 WS.

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