Why Can’t I Get My PS4 to Obtain an IP Address?

Video why won't my ps4 obtain ip address

Are you encountering the frustrating “Cannot Obtain IP address” error on your PS4? You’re not alone. Many PlayStation 4 players have reported this issue, which occurs when the connection test times out while trying to obtain the IP address. It’s commonly caused by weak network or Wi-Fi connections. But fear not, there are several solutions you can try to fix this problem. Let’s take a look at some of them.

Set the IP Address to Manual

One major reason for the “Cannot Obtain IP address” error is having a static IP address assigned to your PS4. To resolve this, you need to change it to either Automatic or Manual and increment the last three digits of the IP address. Here’s how you can do it:

  1. Go to Settings, then select Network.
  2. Choose Set Up Internet Connection.
  3. Select Wi-Fi or LAN Cable, depending on your connection.
  4. Choose Custom and select Manual or Automatic for the IP address.
  5. After setting it, increment the last 3 digits and enter the IP, subnet, and gateway values you copied.
  6. If you don’t have a DNS server, use Google Public DNS:
    • Primary DNS:
    • Secondary DNS:
  7. Leave the MTU settings as Automatic and select Do not use for the proxy server. Finally, test your connection.

Check the Status of the PSN Service

Sometimes, the “CE-33984-7 PS4 error” is caused by server issues on the PlayStation Network (PSN), resulting in connection interruptions. Before troubleshooting further, ensure there are no server problems affecting your account. Visit the PSN Service Status page to check for any issues. If you find any, all you can do is wait for Sony to resolve them. Keep checking the page periodically for updates.

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Activate Your PS4 as the Primary Console

Many players have reported fixing the “CE-33984-7 PS4 error” by designating their PS4 console as the primary one for their account. If none of the previous solutions worked, it’s worth giving this a try. Here’s how you can do it:

  1. Go to your PS4 Home screen and select Settings.
  2. In the settings tab, choose Account Management.
  3. Select Activate As Your Primary PS4 from the available options.
  4. Click Activate and then OK to confirm.

If your PS4 is already set as the primary console, try deactivating and activating it again using the steps mentioned above. Afterward, restart your PS4 to check if the issue has been resolved.

Check Your Wi-Fi Connection

The “CE-33984-7 PS4 error” may also occur if the Wi-Fi signal from your modem or router to the PS4 is weak. To test the connection, follow these steps:

  1. Connect your PS4 using an Ethernet cable. If you can connect to the modem, it indicates a Wi-Fi problem.
  2. Position your PS4 where the Wi-Fi signal is strong.
  3. If the modem is far from the console, consider adding a new access point (router) or a Wi-Fi repeater to extend the signal.

Image: PS4 Cannot Obtain IP Address Error

That’s everything you need to know about fixing the “CE-33984-7 PS4 error” or the “Cannot Obtain IP address” error on your PS4. For more helpful guides like this, follow Digi Statement. Stay connected and enjoy uninterrupted gaming on your PlayStation 4!

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